Myntra.com — Refund initiated but not received, Not receiving adequate response

Website: Myntra.com

Sir,
I had purchased one item from Myntra on 07.10.2021 and the same cancelled by Myntra itself because o[censored]nable to deliver (Order ID # 1185482 [protected]). Myntra has initiated the refund on 22.10.2021 which I should have receive the return refund of rs 5899. But till date 11.11.2021 Myntra has not refunded me the above amount. Myntra has only provided me this reference number[protected] but I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted Myntra for several times through mail and over phone but there is no response from them.

Hence requesting you please look into the matter and help me out.