Myntra.com — refund is not credited in my account

Address: Village Moti Bagh, 110021

With due respect, My name is Mohit Kain and I placed an Order a pair of Woodland shoes from Myntra.com, and I pay the amount of Rs. 3836/- from my PNB Debit Card. Because of some issue I returned the product to Myntra.com. But my refund amount didn’t come to my account. I called at Myntra customer care they told me that my refund was initiated on 09/04/2019 and it will take 7-10 days to reflect in my account, they also provide me the Bank Reference No. which was given to them by my bank. After 11-12 days I again called them. This time they told me to ask from PNB Customer care. I ask them to track my amount with the help of bank reference no., they advice me to visit my PNB bank branch at nanak pura.

I visit at PNB branch at Nanak Pura and also meet the Manager of the Bank. He told me that we don’t know anything about tracking. You should ask myntra.com. but they give the same answer. I don’t know where is to ask. I also file a dispute on https://www.pnbindia.in/CCSRMSForm.aspx and my Complaint no. is [protected]. I didn’t get any answer or call from my bank yet and Myntra team is not ready to answer or take responsibility for this issue.


I want to know about my Refund amount. if i will not get my amount then i will take a legal action on Myntra.com. because i pay to them for my product, so its his duty to take the responsibility for this.
My details are as follows:

Order no. 110627561895773719501
Bank Name : Punjab National Bank

Branch: Nanak Pura

Account Holder Name: MOHIT KAIN

Account No.: [protected]

IFSC Code: PUNB0153700

Mobile No. : [protected]

Email ID : [protected]@yahoo.in and [protected]@gmail.com

Bank Reference No. provide by Myntra for proof that they already Initiated the amount is :[protected]

Bank dispute complaint lodge by me: [protected]
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