Myntra.com — refund issue not yet resolved

I ordered a promod top from myntra app through online payment by Sbi debit card and later on cancelled the product due to some issues. But the refund of amount was not initiated yet as its been more than 10 days now. I contact customer care several timesand they mailed me a reference no. But it doesn't work.
Order no.[protected]-7648603.
Refund amount 1, 205.