I had placed an order magenta alba capri but instead i received the same in red colour against order id[protected]-2385301. Upon receipt of the same i had placed a return request on the grounds that wrong product has been delivered.
The return order was picked up by the courier guy after checking of the product and bar code and the same was informed to him also that i have ordered red magenta colour but the same was delivered in red that's why i am returning this order. He duly picked up the same on 29th april, 2019.
After few days i got an email that my return order has been put on hold for some reasons. Upon calling the customer care team it was informed to me that the order was put on hold on the grounds that the customer has not returned the actual product i. E. The capri in magenta colour.
This is logical application of mind that the product which i have not received, how can i return that particular product. How can they expect me to return the capri in magenta colour which was never delivered to me.
At that time, the customer care team assured me that the complaint has been lodged against refund and the same will be resolved in 03 days. Post that i had not received even a single e-mail, call from customer care on my issue.
I had called several time on 9th may, 15th may, 17th may & 20th may and everytime it is being told that within 24 hours the issue will be resolved. Not even a single customer care official has bothered to call me on my issue. Today also i called and the same response was given that issue is under escalation and the same will be resolved within next 03 days.
Myntra is literally harassing its customers for illogical reasons. Along with the refund on my order i want a compensation on mental harassment. The customer care team is highly irresponsible and they don’t bother at all to keep the customer posted on the issues. Was this information helpful? | 
Post your Comment