Myntra.com — refund money has been initiated from myntra it seems but still i didnt get any amount to my bank

Disha s shetty

from Tarikere, Karnataka

Aug 7, 2019

Address: online, Mysore, Karnataka, 570008

Sir i purchased sum clothings to my sister in myntra online shopping and made the payment to myntra from my karnataka bank debit card and i returnwd the product and requested to refund my 1208 rs and 461 rs as i got 461 rs but still i didnt get 1208 so i raised duspute against bank now i want to rsise dispute against myntrao line shopping shop as i am fed upwith myntra and bank both are not borred abput their vustomer so i reuest yu to solve this prob

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Myntra.com customer support has been notified about the posted complaint.

Aug 08, 2019

Updated by Disha s shetty sir still my idsie isnot solved so i kindly request ypu to dolve this prob iam sending you mail igot from myntra

Staff Account By Email (VT2014) Aug 8, 2019 1:22:57 PM
Dear Disha,

I realize that you have been chasing your refund for some time now and I am extremely apologetic for the delay. Please be rest assured that your refund has been processed by us. However, since you have yet not received it into your bank account. Let me assist you with further steps on resolving your refund concern.

Thanks for sharing the details and screenshot.

I request you to kindly review the below details before disputing it further with your bank customer support team:-

1: Are you referring to the bank statement which has the debit of Rs 1208.00/- on 22 June 2019.
2: The refunded amount should have been credited by 07 July 2019.

If all the above actions have been executed and you are unable to locate the refund on your bank statement, I kindly request you to you contact your Bank/Card Support team along with Bank Transaction Reference Numbers via a telephone call and dispute the transaction as refund not received.

If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'Refund Not Processed? with them by referring below link. (https://cms.onlinesbi.com/CMS/).

Regards,
Sanjay | Myntra
?Everything You Need To Look Good

Aug 08, 2019

Updated by Disha s shetty this is the product which i didnt receive amount frommyntra

Aug 08, 2019

Updated by Disha s shetty this is the reply i got from myntra team

subject
Refund Transferred - Order number[protected]-5658803
Staff Account By Email (IBS0431078) Jul 17, 2019 2:11:00 PM
Dear Disha,

Thank you for contacting Myntra

We would like to inform you that your refund is successfully processed into your source account. For your reference we have listed out bank reference number/s.

As we see, refund has been processed on Thu Jul 04 and Thu Jun 27, it will take 7-10 days to reflect in the source account.

Amount- Rs. - 1208.00- Bank reference number is[protected]

Amount- Rs. - 461.00- Bank reference number is[protected]

Your first 6 digit of the card number will be 607270.

For any further disputes, I would request you to kindly contact your bank customer support team. The contact details of the Bank support team will be printed on the flip side of the debit/credit card issued. You can also click on the link provided below to file a dispute on the Bank's portal.
(Add the Link here)

Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.