Myntra.com — Refund money not receive

Address:

Jati Town 20 No Ward

Sir
I had purchased hrx track pants from myntra the items returned by me (returned 🆔 [protected][protected] for which I should have receive the return refund of rs 984 respectively but till date 3.010.21myntra has not refunded me the above amount. Myntra has only provided me this reference number[protected] but I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times through mail and over phone but there is no response from them.
Hence requesting you please look into the matter and help me out.