Myntra.com — refund - non pickup of returned goods and processing refund

Address: SION EAST MUMBAI, 400022

Order no[protected]-8798901 - myntra online

I have purchased one trolley bag delsey unisex blue soft.
Bag was not as displayed on web site accordinlgy i placed request on the same when it was delivered to i. E 29/12/2019 but despite my repeated telephone calls and repeated email company not arranged for pick up of the bag and processing my refund as and when i call for update i alway told we are working on but no positive response. I quite upset with the response of call centre. They responded like i am talking to some robot and interested in resolution of my complaint and never give satisfactory resolution/response. Myntra response is very hopless. They have promised for return but as when promise date reach they cancel my request from back end and i again create. It seems they gave false promise for return but not serious about return and processing of my refund. Myntra just cheating and honouring they promises. We should be aware in future.