Myntra.com — refund not credited

Address: Udaipur, Rajasthan, 313001

I did shopping of 2767 rs on 20th June 2019 I canacelles one item and returned two the refund was never processed in my a count I called myntra they said they have initiated the refund but I never got my money they gave me some.reference number but bank.is not accepting the number n told me to contact myntra please help.me refund my mone it's been more than 19 days .