Myntra.com — refund not given to me in my account

I made a transaction of 857 rupees on 13th dec 2019 from google pay the amount was debited but my order hasn't been placed after contacting so many times with myntra they ignore my complaint of refund and providing me a fake virtual reference number which is of no use to me. I have provided the screenshot below mentioning the reply from myntra no one is helping me and my hard-earned money is gone now please help me.