Myntra.com — Refund not processed even after 18 days

I ordered a kurta set which i cancelled and the refund status was shown as initiated but i still haven't recieved the refund .
I cancelled my order on 6th april. It has been around 18 days since then.
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Its been over a year now
Can't believe how irresponsible people are.
I still haven't recieved my cash
And i no longer am using that account how do i fix this. How do i get back my money??
When i call the bank support they ask me to visit the bank branch but i can't. Please provide a solution.

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