Myntra.com — refund not provided

Address: Mumbai City, Maharashtra, 400053

My complaint is against myntra. I had purchased a product ceriz beige loafers on 24th october 2019. I received the product on 29th october and since it was a small size i placed a return request on the same day. On 30th october at around 1.30-1.45 the pick up guy (Name unknown) his contact no ([protected]) picked up the product and i received an email with the return no: [protected] (Photo attached). I haven’t received my refund yet as myntra people are saying that the product was not returned whereas i have a proof that the product was picked up. I spoke to the delivery guy too and he said that he updated them that he has picked up the product. I want my
Refund of 996.45 to be initiated.