This is with reference to the refund of Roadster jeans and Ether Jeans from the order ID#1189394 [protected] dated 24th November, 2021, the amount of both these products is same ₹799 and ₹799 respectively.
Till today, I have received the refund amount of ₹799 for only one of these products i.e. Ether jeans as clarified by the myntra team (which got reflected in my account on 29th November, 2021) but not for Roadster jeans and have been following up with the myntra team regarding the same since 3rd December, 2021 regularly.
So, I requested for the bank reference number of Roadster jeans from them but on checking with the bank (Axis Bank) and Myntra support team it came into notice, that the bank reference number i.e. 74056631331133016609504, provided by the myntra team for roadster jeans (the refund of which is still pending)is same as that of ether jeans (the refund for which has been credited in my account).And there is no unique bank reference number assigned to Roadster Jeans.
From this, it can be concluded that some mistake has been made at Myntra’s end for generating and processing the refund of Roadster jeans, and it can be clearly stated that no refund has been initiated for Roadster Jeans from their side.
I constantly persuaded the issue with their team and every time they give a new date by which the issue will get resolved but till today i.e. 4.01.2022, my issue stands unresolved.
Every time explaining the same problem to a different person from their support has brought me harassment and humiliation as they say every-time that the refund for both the products has been issued and their is no problem at their end but as the bank confirmed that only one of the refund amount of 799 has been processed by their team. I have been constantly calling and taking a follow up since 3.12.2020 but they have been fooling me since a month by saying that they will resolve the issue but haven’t done it till date and postpone date every time.
Hoping that my complaint would be heard the consumer forum and I will get my refund of Rs.799 for Roadster jeans from Myntra.
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