Myntra.com — Refund not received - Order ID # 1188142 [protected]

Hi,

This is regarding my refund not received from Myntra for returning a product. Order ID # 1188142 [protected]
On 07th Nov, I had purchased three products from Myntra HRX T-shirt, Alcis T-Shirt and HRX Jacket for total amount 3087 in total through Kotak Net-banking. Since HRX Jacket worth 2249 was not good as described, I returned it on 10th Nov and it got picked and passed quality check for return. Until now I have called 5 times Myntra asking for refund but I have not received any refund so far. They are saying refund is already done on 10th Nov. The reference number they had given is [protected]. When I checked with my bank, the reference ID is for the initial purchase I had done for Myntra and not refund one. The reference ID is not correct as it is the one I had done for the purchase. and Myntra are not accepting that the reference is not correct and refund is also not received.

Please have my refund get credited to original transaction mode source. I have attached the description they have shared with me and attached the transaction amount for initial purchase with the reference number. from the attached Images we can see both Ref numbers are same.