Myntra.com — refund not yet initiated

Recently i cancelled my order and it stated that the following amount will be credited to my source account. Its more than 20 days and i have not got my refund in to my source account. This is how myntra is playing pranks on their customer. They are constantly saying that the refund has been processed to my source account on 29 sep 2019 and also asked to file a dispute against my bank account i already did but when the refund is only not been initiated how can my bank account will get the money. Myntra now is a total dissapointment. Stop playing games with coustmer instead try to solve their issue. I hope to get my refund soon or else i have to take some other step against myntra.