Myntra.com — Refund of Order ID # 1187142 [protected]

I had received the order and I want to initiate refund request because the fabric quality is not good. But because of wrong status(delivery failed) I am unable to cancel my order. I have logged my complaint on 2nd Nov, 2021 itself as soon as I got the product. But customer care team kept on closing my tickets without any resolution. After 2-3 escalation call with supervisor also, I am not getting any update and any resolution on my request. More than 15 times I have contacted customer care. Everytime they are giving timeline of 24-48 hours. This is completely illegal thing which mynta is doing. I believe a legal action should be taken against Myntra