Address: New Delhi, Delhi, 110001 |
Dear sir,
I am hereby writing this complaint so as to bring my issue in your notice. I had placed order for 5 nos. Sweat shirts in which 1 set was supposed to contain 4 sweatshirts & another set with 1 no.
However, i regret to say that i had received only 1 no. Sweatshirt and another set which was supposed to have 4 sweatshirts was received in tampered packaging. On opening the package there was only packaging material and no ordered item was present. I was shocked to have received such fake package. I had made a pre-payment on goodwill gesture keeping in mind the brand image of mantra. But on the contrary, i had not received any refund amount nor any support regarding this issue. Further my refund request has also been cancelled without any intimation.
As a customer i have suffered huge loss due to a issue which is not known to me and does not pertain on my part.
I request you to reconsider my case and initiate an immediate refund of my payment. I will be very grateful for your support.
Thanking you in advance.
Charlie sharma
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