Myntra.com — Refund rejected by Myntra

Order ID: 115669339609808599201

One of the item for the above mentioned order ID has been returned by me but Myntra rejected my refund. The issue was the product which I received was without tags and I complain the same about Myntra and they assure to resolve the issue by 26/11/2020 but today I got the msg that my refund is rejected due to quality check process fail. If I receive the product without tags then this is completely myntra's fault not mine and I reported them about the same but still they rejected my refund.

The product is Indo Era Women black and teal blue yoke design kurta with plazzos and dupatta, size:xl