Myntra.com — Refused return request

Website: www.myntra.com

I ordered a Mango casual blazer on 29/12/2020 according to my size but received a damaged product (had spot on left upper arm) which was not of my perfect size as well. I returned it on the very next day. It was picked up a day later. The return went on hold for a quality check and myntra rejected my return request because of failed quality check. It is to the best of my knowledge that blazer was already damaged before coming to me. I have tried calling customer care but they just put a query from my side on unrelated issue( I told them to add a query that I already received a faulty product then why should I pay for it ).So I'm registering a complaint against Myntra as they're not refunding my money back & help me to get my refund back.
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