[Resolved]  Myntra.com — Refusing to take back their defective product

Address: Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru - 560103, India Gurugram Plot No. 82A, Sector 18, Gurugram, Haryana - 122015

On 14th February 2022 I received my black shirt from Myntra but it has a hole near the 2 button as such I immediately filed a return process and filled the product defective on the reasons options the pickup agent came on the same day and refuse to take the product back because he told me that he didn't receive any kind of report of defective product and refused to take this product back with him and told me to contact the customer care as search I did and they told me that they will resolve the issue and on 15th fab i received message saying that my issue has been solved I was overjoyed but nothing happened on 16th I contacted cc again and apparently they told me that the issue has been resolved but the product was not defective on there end so they are basically implying that I I have damaged the product but guess what I hade filled the claim within 15 minutes of delivery but they still didn't listen to me and he said we will resolve it and added another report and he told me that I have to wait until 22 fab for the result but I am convinced that they will not resolve my problem as such I am complaining about their misconduct on this platform
I don't know if all the big corporation use this kind of conducts for their profit but I am only a teen with minimum pocket money I don't have that kind of money which I can spend on there defective products I am deeply disappointed from Myntra which is known to be the one of the most famous online shopping brand in India