Myntra.com — Regarding deduction of money but order not placed

I was trying to place an order on Myntra on 15/09/2021. The item details are as follows
Item details:
1. Maniac boys black and white printed slim fit pure cotton joggers ( Size 15-16 year)
2. Max Boys Navy Blue Solid Pure Cotton Joggers( Size 15-16 years)
The total cumulative amount was 984 Indian Rupees only. The amount was deducted from my UBI bank account but the order was not placed. I have tried to contact Myntra customer support multiple times for which they have been telling me that no money was received by them but I have a valid legal proof in my pass book update that the money was transferred to Myntra.
Instead of resolving my case, my complaint was stated as resolved when they were incompetent to solve the issue and didn't escalate the issue or let me do it
I want my issue to be resolved at the earliest without any further delay