Myntra.com — regarding non delivery

Address:

New Delhi, Delhi, 110059

I am regular buyer of myntra i placed one order of suit from 6th oct 2019 i was getting continuous sms stating that my order will be delivered today but after sometime i got the text that we were not able to deliver as customer not contactable on 11th october i decided to call executive he said that mam i lost your order and i’ll pay the amount. On very next day he called my brother to come downstairs to collect the order but he didn’t gave the order infact he said that i will pay you the money in next 3-4 days and after one hour i got sms that your order is delivered i was completely shocked i called customer care he shared pod (Proof of delivery) immediately and after that delivery executive called me to provide aadhar card and he will pay the amount. I called customer care that it does not belongs to us also executive asked me to provide documents they told me to not to provide any document. On 13th oct i filed this complaint and i am continuously calling up to check the status but same responses again and again that we will respond you in 24 hours