Myntra.com — regarding order return request of order no. [protected] put on hold

Sir, my mantra order no. [protected] has been put on hold on 2nd january 2020 with no specific reason. This is to inform u further that the shoes/ said order has been collected from my residence k-101, silverline apartments chinhat lucknow from your representative after thoroughly checking the product at 7:30pm on[protected] and at 07:51 pm i have received the acknowledgement of successfully collection of product. Thereafter at 21:16 ive received another mail that your product is put on hold. Sir, this is to assure you that i did not use the shoe, just try it for size and after your representative collect it its responsibility lies on your representative.
Therefore, kindly process my return request as soon as possible so that i can order the other suitable shoes which is already shortlisted in my mantra cart.

Thank you
Anupam ratan
Mob. [protected]
E-mail: [protected]@yahoo.com