[Resolved]  Myntra.com — Return declined which needs investigation

I purchased a leather belt o[censored]CB for 819 rs from Myntra. Due to size issue, I ordered an exchange and everything was smooth. After 4 to 5 days I received the exchange product which was a Louis Philippe belt. I paid an additional 80Rs to compensate the excess price. But this product was delivered in bad conditions. The belt was folded and stuffed inside a cardboard box of Myntra. The item seems to have wrinkles in the buckling hole area and I suspect that the item was an old and used one. Also there were no holes in the belt to fit my size. I even ran behind the delivery man to ask him whether he can take it back as the next week I will be out of town. Anyways, I ordered a return and refund. But I received messages that the return is declined as the price tag is missing. I am 100 percent sure that the price tag was intact and the product was in the original delivery condition. Now they are returning this product and my communications with the support people are not being dealt properly. I am a person who earns in 6 digit salary and do not have to fraud. I also knows the return policies. The price tag is lost somewhere during transit by the delivery agent and Myntra is not even communicating with me to understand the issue. They are closing my tickets and not even escalating. They are also rejecting my review on the product. Even though not properly visible, I have a photo of this used item with a part of the tag visible. Either this is a mistake from the pickup agent or a fraud which Myntra is not attending. Anyway Myntra will be reshipping the product and I have decided to question the delivery agent if I also found the tag missing. Please launch an investigation on the same and attend my issue. I will have to move legally if not attended. You can reach me at [protected]@gmail.com if you want to collect the details. They can verify my credibility and look into the issue as I too agree that there are online fraudsters who use and return products without causes.