Myntra.com — Return failed due to missing tags

I have ordered an anouk kurta form myntra. But due to quality issues i requested a a return. Return was picked after 2 days of request. Later i received the message that return has failed quality checks as tags were missing. I mean how??? why they have picked at first place if tags were not found. I clearly remember that tags were still intact in the item. Its been more than a week, but i have not received any updates. Its only showing your return request is rejected. But what after that? I have paid for product. Myntra is not even accepting the return and not even shipping it back to me. Atleast i can donate it to someone needy.
Also, There is no correct way to register your complain in myntra account. Kindly resolve this issue. Really annoyed with this experience.