Myntra.com — return issues - order id[protected]-5773101

Address: Myntra Designs Private Ltd., AKR Tech Park, B Block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bengaluru 560068, Karnataka, India, Bangalore, Karnataka, 121003

Website: Myntra

I ordered for zobby kundan jewellery set on 6th jan and the same was received on 8th jan. When the item was unpacked i found one maroon bead of set was missing and at the same moment i requested for the exchange. Further when the delivery boy came to pick the item on 13th jan, he refused to pick the same as there was no tag. But i didnt received the item with tag which i raised the issue to myntra customer care and the same was confirmed at their end and cleared that the item will get exchanged till 18th jan. Then on 14th i received a msg from myntra that the issue has been resolved which was not done. Moreover on 18th i received a message

[hi, due to an internal issue, we had to cancel your order (Order no.:[protected]-5773101) containing 1 item. We apologize for the inconvenience.]

To this above message i again called up myntra customer care and they apologised for the same and said the item will get exchanged by 22nd jan. And till 22nd no exchange was done. Again on 22nd i called up myntra for the this issue for which they again apologised and guaranteed to exchange the item till 28th. But same as earlier they fooled me and no exchange was made.

Then on 28th i again called up myntra cc and this time i asked them to make a return as now i am no more intrested in exchange. And they agreed for the same but till date no one came to pick the item. Today 31st jan again i called the cc and today they refused to return to which i requested them to connect me to their senior to which they hanged the call by saying as all the senior is busy on other calls.

As i am a myntra customer since 6 yrs and still i was treated very badly and they fooled me again and again. This type of behaviour was not expected from myntra. And i am highly disappointed by this.

Now i want my item to be returned as i am not intrested in exchanging.