Myntra.com — return of red tape black espadrilles not being picked up

Address:

Satara, Maharashtra, 415539

I had lodged a complaint with myntra about the red tape espadrills which got spoilt after use in one week. As the product was still in warranty, i decided to take an action. The complaint was done in january. It's been 2 months and no productive action has been taken.

I have called myntra customer care multiple times. Everytime i call i have to talk to a new person and explain the whole process again and again. When i ask to be connected to the previous person it gets declined.

The pick up of this product was accepted by myntra. The person from ekart who came to pick it up, refused to pick up the shoes saying that myntra has not mentioned in their mail that the product has been used and damaged after use. This is the fault of myntra and the ekart fellow hasn't received an email.

I connected the myntra customer care person named owais and ekart pickup person named nilesh on a conference call. After talking for 20 minutes nobody came to a conclusion and i don't have any answer to what is going to happen to my shoe??

I'm tired of calling myntra again and again and have now refused to reply to my emails. Kindly do note that myntra is not actively taking part in it. If the call gets dropped, its the duty of that customer service person to call back so that the person who is complaining doesnt have to repeat it again and again.
This is mental harassment