Myntra.com — Return picked up, refund not given

Address: 3rd Floor, A Block, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068

Website: myntra.com

I placed a return request of a product costing Rs.1514/- on Myntra on 18th October. That day I didn't receive any message from Myntra regarding the pickup being done on same day. However a delivery boy came and asked for the return showing me the photo of the product on his phone. I handed him over the product.
After pickup I didn't receive any message saying that the pickup had been completed. In night I received a message saying that the pickup attempt failed. I understood a fraud was done by delivery boy. I contacted customer care, but to no avail. And next day I received a message that the return request was cancelled by delivery boy because according to him I refused to hand him over the product. Myntra customer care is of no help. They're saying that the pickup was never done. But pickup is completed. Delivery boy didn't put it up on the record. And hence I haven't received the refund.