Myntra.com — Return Pickup Failed

Address: Bhauri,Bhopal

Website: Myntra

I ordered LONDON STEPS Women Black Embellished High-Top Heeled Boots on 25 the April and they arrived on 2nd May. Somehow I didn't like the product due to fitting issues and it didn't seem as it was shown on the site. The colur of shoes is also worn out. So I am trying to return it and every time the return request is getting canceled saying the color of the sole of the shoes is different and it is not passing the quality check.
I don't understand what is wrong, where I didn't even remove any tag or packaging, and is kept as it is untouched. Please look into this matter. I want to return the product and need my refund.
Order Number:[protected]-5862601