Myntra.com — Return pickup is delay

I received damage product from Myntra. I request for return and refund, but they give me the date for return pickup and nobody come to pick my product. This is my fourth time i am sending return request but same thing happened with me they cancel my pickup. Even though I called customer care and they resolved my issue still my pickup is not done yet. Why should I bear the cost of damage product. Horrible experience and poor service, poor communication.