Myntra.com — Return Pickup Issue

Address: india
Website: myntra.com

Complained number -IN[protected]
Courier guy number - [protected]
I have ordered 2 kurtas of sizes M and L from Myntra of brand Indi Inside.Same color same pattern just the sizes were different.Because I did not like the product quality, raised return.
The return person did not pick up the product because the price was not mentioned on the tag attached in both the kurtas.Is it customer ' s fault .
After calling customer care I got to know that the pick up guy has mentioned the reason as product was used hence not picked.I have video of the courier guy where he has clearly mentioned to call customer care and inform them that the price is not mentioned in the tag .Instead the case was completely different.Moreover I have received both the products with tag intact but the prices were not mentioned and an invoice copy.
I requested Myntra customer care that I can provide pictures and videos of product which they should verify from seller.But the customer care team were highly unsupportive and they said they will verify from backend.My question is how and what will they verify from backend with getting pictures from customer.Hopeless company and customer support #BanMyntra
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Myntra.com customer support has been notified about the posted complaint.
Jun 26, 2022
Updated by prerna avijit singh
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    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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