Myntra.com — return request couldn't be placed

I received an order from myntra. But the product is not up to mark. So i want to return it. But i can't initiate return process as i have claimed 161 myntra insider points. I had a word with myntra customer care and i request them to revert back insider points and help me to place return request but they denied. I have given them the option that they can take back that points because there is nothing in the technical world that can not be fixed and this is just some insider points. That product has no use for me now. Please help me in this matter.