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I had placed an order on Myntra.com with order ID[protected]-6436603. The item was returned but its is been 27 days that they have not refunded the money. A ticket is created with Myntra but no response is received on it:
==== Entire Ticket Details:
Issue Created
IN[protected]
Issue
When will i get my refund?
Status
Open
Issue Details
You23 Nov, 12:00 pm
The refund is not credited to my account. It is been more then 10 days. The return was picked up on 13th November 2021 and been verified by the representative who picked the parcel. Today its been more then 10 days, still the refund of Rs. 1299/- is not not reverted to my original card from where payment was made. I need this to be looked with highest priority and escalated to highest level.
You23 Nov, 12:00 pm
The refund is not credited to my account. It is been more then 10 days. The return was picked up on 13th November 2021 and been verified by the representative who picked the parcel. Today its been more then 10 days, still the refund of Rs. 1299/- is not not reverted to my original card from where payment was made. I need this to be looked with highest priority and escalated to highest level.
Myntra23 Nov, 12:02 pm
Dear Nameeta,
I understand your concern regarding the refund of the product.
Please be assured, we are working on it and will proactively follow up and get back to you with an update by 25-Nov-2021.
You may also check the status of the complaint under "Help Center-Recent Queries" in the App/Website.
To review the case, please help with the below-mentioned details:
Phone number for callback.
Preferred language (Hindi or English).
As soon as we receive these details, you will receive an acknowledgement within 24-48 hours.
We appreciate your patience and understanding.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Pavin | Myntra
"Everything You Need To Look Good"
You23 Nov, 12:20 pm
Phone Number for callback - [protected], Preferred language : English
You24 Nov, 05:17 pm
Looking for an update on my refund of Rs.1299/- as its been more then 11 days the item is picked and refund not processed yet...
Myntra24 Nov, 05:21 pm
Dear Nameeta,
I understand that you are eager to know about the ticket status. Please accept our sincere apologies for the inconvenience caused.
Please be assured, we are working on it and will proactively follow up and get back to you with an update by 25-Nov-2021.
You may also check the status of the ticket under "Help Center-Recent Queries" in the App/Website.
We appreciate your patience and understanding.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Sindhiya | Myntra
Everything You Need To Look Good
You25 Nov, 12:02 pm
I need an update on my Refund status as its been more then 12 days my refund is not processed and credited to my original card for Rs. 1299/-. This needs to be looked at priority and escalated to highest level.
Myntra25 Nov, 12:05 pm
Dear Nameeta,
I understand your concern regarding the refund.
We have already raised a ticket for this issue. Please be assured, we are working on it and will proactively follow up and get back to you with an update by 25-Nov-2021.
You may also check the status of the ticket under "Help Center-Recent Queries" in the App/Website.
We appreciate your patience and understanding in this regard.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Parthasarathy | Myntra
"Everything You Need To Look Good"
You25 Nov, 12:09 pm
As stated earlier there will be an update by 25-Nov-2021, Today it is already - 25-Nov-2021.- still no update received on it, hence have to follow up. I fail to understand why the refund is not processed when the item is picked up on 13th November 2021 itself with all checks verified during the pickup... Please escalate this to highest level. Such kind of delayed slow response is really no appreciated...
Myntra25 Nov, 12:29 pm
Dear Nameeta,
I understand that you want us to provide a resolution at the earliest. Please accept my sincere apologies for the inconvenience caused.
Please be informed, we are working on this issue and I request you to wait for 24-48 hours.
You may also check the status of the ticket under "Help Center-Recent Queries" in the App/Website.
We need to investigate this concern since you brought this to our notice. Hence, kindly wait till mentioned timeframe.
We appreciate your patience and understanding in this regard.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Ramya | Myntra
"Everything You Need To Look Good"
You25 Nov, 12:37 pm
Why should I wait for more 24-48 hours when the actual refund time of 7 days has passed apart from after raising a ticket it was mentioned that a definite update would be provided by 25-Nov.-21 and that too has passed... Why shall I wait for more 24 to 48 hours again. I need an urgent update on the refund status of the return item which was collected on 13th November 2021, which is 13 days back... ESCALATE THIS CASE ... THE CASE NEEDS TO BE WORKED ON HIGHEST PRIORITY...
Myntra25 Nov, 12:45 pm
Dear Nameeta,
I understand your concern regarding the refund returned of the product "Just Wow Women Black Self Design Fit and Flare Dress".
Please be assured, we will proactively follow up and get back to you with an update within 24-48 hours.
You may also check the status of the ticket under "Help Center-Recent Queries" in the App/Website.
We need to investigate this concern since you brought this to our notice. Hence, kindly wait till mentioned timeframe.
We appreciate your patience and understanding in this regard.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Kowsalya | Myntra
"Everything You Need To Look Good"
You25 Nov, 03:51 pm
Again the same automated replies for the issue raised... I need a solution for the refund not credited back to my original card and it's been more then 13 days...Out for pickup: Your Just Wow Dresses is expected to be picked up today by our partner (Phone Number: [protected]; Pin: [protected] if prompted). Please keep it ready in an unsealed packet. - Team Myntra. This was the message received and then the item was picked up on 13th November 2021 with all checks done by the pickup agent... Still what more are you checking for refund to be processed...
Myntra25 Nov, 03:59 pm
Dear Nameeta,
I understand your concern to know about the refund status of the product. Please accept my sincere apologies for the inconvenience caused.
We are working on your complaint. Please be assured that we will proactively follow up and get back to you with an update within 24-48 hours.
You may also check the status of the complaint under "Help Center-Recent Queries" in the App/Website.
We appreciate your patience and understanding.
We value your association with Myntra.
Our customer and partner safety is o[censored]tmost importance to us and we follow the highest safety standards while trying to deliver happiness to our customers.
Stay home, stay safe.
Regards,
Aayushi | Myntra
"Everything You Need To Look Good"
You28 Nov, 04:57 am
I have not received my refund yet and the pickup of the product is done on 13th November 2021, by you pickup agent. It was said that I shall receive an update in next 24 hours where this commitment was made on 25th November. Today is already 28th November - 3 days passed for the commitment... No refund processed for last more then 15 Days... No proactive follow up to provide an update on why refund is not done... This is not acceptable and will now be posting this behavior of Myntra on Social Sites so people are aware about what's done by Myntra in terms of refunds not processed for Rs. 1299/- for the item picked up by the pickup agent... This is really pathetic in terms of service provided to the customers and wrong and fake details mentioned about refund... *******I SHALL POST THIS ALL ON SOCIAL MEDIA AND SITES TO MAKE PEOPLE AWARE ABOUT THIS INAPPROPRIATE BEHAVIOUR IN HAVING MONEY NOT REFUNDED FOR RETURN PROCESSED AND ITEM PICKED UP*****
Myntra28 Nov, 11:44 am
Dear Nameeta,
This email is in regards to the refund for the product "Just Wow Women Black Self Design Fit and Flare Dress" pertaining to the product "118817112227536436603".
We apologize for the inconvenience this might have caused you due to the delay in refund.
I would like to keep you informed that our concerned team is actively working on your issue. Please allow us time of 2 business days for us to get back to you with an update on the issue.
I do understand that at this point asking you for any more time is very disheartening.
Your understanding and patience is much appreciated in this case.
Regards,
Anurag Sharma | Case Manager
Myntra | Escalation Desk
"Everything you need to look good"
You28 Nov, 01:55 pm
Again a automated message... I am not going to wait for 2days more for you incompetency and sync issues between all departments... This is my final warning for refund to be processed now as if not credited to my account I shall post the entire experience with refund not provided apart from it the number of follow-up that a person has to go with ... @amar.[protected]@myntra.com; @[protected]@myntra.com
You29 Nov, 05:29 am
Still there has been no update as to why the refund is not processed... It's been more than 16 days that Item picked up - but refund not processed. Do you understand I need this to be escalated now and now will be posting this on Social Media to allow all customer's and users of Myntra to be aware on how refund is not processed and cheating customers... @amar.[protected]@myntra.com; @[protected]@myntra.com @ANarayanan24
You29 Nov, 05:29 am
Still there has been no update as to why the refund is not processed... It's been more than 16 days that Item picked up - but refund not processed. Do you understand I need this to be escalated now and now will be posting this on Social Media to allow all customer's and users of Myntra to be aware on how refund is not processed and cheating customers... @amar.[protected]@myntra.com; @[protected]@myntra.com @ANarayanan24
Myntra29 Nov, 12:58 pm
Hi Nameeta,
This email is in regards to the refund for the product "Just Wow Women Black Self Design Fit and Flare Dress" pertaining to the product "118817112227536436603".
We apologize for the inconvenience this might have caused you due to the delay in the refund.
I would like to keep you informed that our concerned team is actively working on your issue. I do understand that at this point asking you for any more time is very disheartening.
As per our telephonic conversation today please allow us the time of 2 business days for us to get back to you with an update on the issue.
I truly appreciate your patience and understanding in this regard. For any further queries, please feel free to contact us.
Thank you for choosing Myntra as your shopping destination.
Regards
Sanjana- Case Manager
Myntra Escalation Desk
"Everything you need to look Good"
You01 Dec, 11:20 am
Pathetic service... It's been now 2 business days where you had mentioned that the amount will be credited and I am getting a call again stating to wait again for more time... This is not acceptable and I shall post this entire experience on all social handles so customer are aware on how Myntra is cheating them and not processing the refund. I need my money back and refunded to Original source (card) or as you mentioned there are technical issues that you faced while doing that, then credit the amount to Myntr credit... But you even can't do that, this clearly shows you intentions ... Is cheating customers for their hard earned money... *POSTING IT ON ALL POSSIBLE SOCIAL SITES AND HANDLES*
You01 Dec, 11:23 am
I have all call records too... Attaching all details with agent details who picked the product verified it processed the return mail chasers sent to all multiple times with multiple follow ups done through app and customer care numbers...
You01 Dec, 11:29 am
I have been asking to Escalate this since long, this show a clear mis management between different departments at Myntra and due to this why should the customer suffer... If you fail having one method applied for refund process, you should ideally have a failover plan to switch to another method... But Myntra does has any details about why transaction failed ??? I need clear details and will not be relying on these verbal fake commitments I need a resolution now with amount credited to my account now.
Myntra02 Dec, 11:13 am
Dear Nameeta,
This mail is in regard to your order number- 118817112227536436603
I can definitely imagine how disappointed you are because of the hassle caused to you off lately. Please accept my sincere apologies for the delay caused.
As per telephonic conversation request you to wait for 24 hours so that we can get back to you with an update.
If there is anything further we can help you with, feel free to contact us anytime.
We value your association with Myntra and thank you for your support & cooperation. I wish you have an excellent day ahead!
Regards,
Arbiya Sultana | Myntra
Case Manager l Escalation Desk
"Everything You Need To Look Good"
You02 Dec, 05:31 pm
Again the same thing repeated which has been done since 23rd November a person stating is from escalation desk calling in for more time required. Really worst and Pathetic service provided by Myntra... This shows clear intentions of cheating with the customers and not refunding the money... Since 13th November the item is picked up and today it is alreday 20 days stil the amount is not refunded... Really not acceptable and check now all social handles for this ticket detials and they have no clue as to why the money is not refunded... No sync at all between any departments... Are the higher management sleeping and ingnoring the refund not processed...?????
You03 Dec, 08:40 am
Arbiya has your 24 hours time which was asked has it completed... What's an update about my refund... The amount is still not credited to my account... I have started with posting details on social handles and if received no refund today, then will post on remaining social handles... I have raised multiple complaints... multiple calls... multiples follow ups... I need the refund to be processed now and credited now to my account...
You03 Dec, 08:40 am
Arbiya has your 24 hours time which was asked has it completed... What's an update about my refund... The amount is still not credited to my account... I have started with posting details on social handles and if received no refund today, then will post on remaining social handles... I have raised multiple complaints... multiple calls... multiples follow ups... I need the refund to be processed now and credited now to my account...
Myntra03 Dec, 11:19 am
Dear Nameeta,
This email is in regard to your order number "118817112227536436603".
I understand your concern regarding the pending refund.
I tried reaching you on "[protected]" unfortunately we were getting busy tones.
I can definitely imagine how disappointed you are because of the hassle caused to you lately. Please accept my sincere apologies for the delay caused.
Please be assured that we at escalation are working on your concern. I do understand that at this point asking you for any more time is very disheartening but I would request you to allow us a time of 24-48 hrs to get back to you with an accurate update.
Incase of any further discrepancy or if you wish to discuss the same kindly write back to this very email with an alternate number for and a convenient time between 10am- 7pm for a call back.
We value your association with Myntra. We look forward to providing you with a better experience in the future, to make the shopping experience hassle-free and make it up to the mark for our customers.
Regards,
Rachel priya | Myntra
Case manager | Escalation
"Everything you need to look good"
You03 Dec, 11:25 am
@Rachel priya - Fake details again updated on case ----- I HAVE NOPT RECEIVED ANY CALL ---- DO NOT LIE ---- WHAT ABOUT MY PENDING REFUND ??? WHY IS IT NOT CREDITED YET ??? YOU PEOPLE WERE WORKING WITH YOUR FINICIAL DEPARTMENT - WHAT IS AN UPDATE? I NEED THE REFUND NOW, YOU HAVE ALREADY PASSED THE TIME... AND WASTING MY TIME, ENERGY AND LAUNDERING CUSTOMER'S MONEY... YESTERDAY I HAVE ALREDY POSTED ON ONE SOCIAL HANDLE, NOW I WILL POST THIS ON OTHER SOCIAL HANDLE SO OTHER CUSTOMERS ARE AWARE HOW MYNTRA IS CHEATING WITH THEM...
You03 Dec, 11:25 am
@Rachel priya - Fake details again updated on case ----- I HAVE NOPT RECEIVED ANY CALL ---- DO NOT LIE ---- WHAT ABOUT MY PENDING REFUND ??? WHY IS IT NOT CREDITED YET ??? YOU PEOPLE WERE WORKING WITH YOUR FINICIAL DEPARTMENT - WHAT IS AN UPDATE? I NEED THE REFUND NOW, YOU HAVE ALREADY PASSED THE TIME... AND WASTING MY TIME, ENERGY AND LAUNDERING CUSTOMER'S MONEY... YESTERDAY I HAVE ALREDY POSTED ON ONE SOCIAL HANDLE, NOW I WILL POST THIS ON OTHER SOCIAL HANDLE SO OTHER CUSTOMERS ARE AWARE HOW MYNTRA IS CHEATING WITH THEM...
You03 Dec, 11:26 am
@Rachel priya FROM WHICH NUMBER YOU HAD CALLED ?
You03 Dec, 11:27 am
@Rachel priya FROM WHICH NUMBER YOU HAD CALLED ? JUST LYING WITH THE CUSTOMER... ESCALATE THIS NOW... REFUND MY 1299/- RS. AS THE ITEM IS ALREDAY PICKED BY YOUR AGENT ON 13TH NOVEMBER AND RETURN WAS SUCCESSFUL...
You03 Dec, 11:52 am
Call after 01:00 PM
You03 Dec, 11:53 am
Don't update that you tried now calling and did not respond - the call has come after me updating the ticket...
Myntra03 Dec, 11:53 am
Dear Nameeta,
This email is in regard to your order number "118817112227536436603".
I understand your concern regarding the pending refund.
I tried reaching you on "[protected]" unfortunately the calls went unanswered.
I can definitely imagine how disappointed you are because of the hassle caused to you lately. Please accept my sincere apologies for the delay caused.
Please be assured that we at escalation are working on your concern. I do understand that at this point asking you for any more time is very disheartening but I would request you to allow us a time of 24-48 hrs to get back to you with an accurate update.
Incase of any further discrepancy or if you wish to discuss the same kindly write back to this very email with an alternate number for and a convenient time between 10am- 7pm for a call back.
We value your association with Myntra. We look forward to providing you with a better experience in the future, to make the shopping experience hassle-free and make it up to the mark for our customers.
Regards,
Rupali Dhoundiyal | Myntra
Case manager | Escalation
"Everything you need to look good"
You03 Dec, 01:42 pm
@Rupali Dhoundiyal when did you tried to call in ??? I need a refund of my money for which the return is successful and item picked up on 13th November 2021. Its been 21 days the item picked up but amount not refunded ...
Myntra04 Dec, 10:41 am
Dear Nameeta,
This email is in regard to your order number "118817112227536436603".
I understand your concern regarding the pending refund.
I tried reaching you on "[protected]" unfortunately the calls went unanswered.
I can definitely imagine how disappointed you are because of the hassle caused to you lately. Please accept my sincere apologies for the delay caused.
Please be informed that we at the escalation desk are working on your concern. However, we request you to kindly give us time till 5-Dec-2021 to provide you with an update.
We see that you have been cooperative with the timelines given by us, your patience and understanding is much appreciated.
Feel free to reach out to us in case of any queries.
We value your association with Myntra. We look forward to providing you a better experience in the future.
Regards,
Siddiqua
Case manager
Myntra escalation desk
Everything You Need To Look Good
You04 Dec, 11:46 am
Where is an update from Megha who had called from Myntra escalation desk ? This clearly shows even no sync between escalation desk also... The person above Siddiqua called when there was an ongoing call with Megha... And then updating the ticket here we tried calling you... This shows internally within your department you are not aware that there is ongoing call and Megha where is your automated update about call and time again asked...???
You04 Dec, 11:49 am
Killing customers time and providing fake commitments and no action taken on the ticket for refund not processed for last 23 days... Pathetic & Worst service ever experienced...
You04 Dec, 11:49 am
Killing customers time and providing fake commitments and no action taken on the ticket for refund not processed for last 23 days... Pathetic & Worst service ever experienced...
You06 Dec, 03:54 pm
Is anyone looking at the issue or sleeping and eating customers money... Your [censored]ing processes and no sync between your departments why should the customer suffer and wait for the hard earned money... The product is reached you still the refund is not processed you bast**** @_amar_n @nanditasinha are you actually keeping a track on what's happening in within Myntra or you are involved in laundering customers money and cheating with them by not processing the refund...
You06 Dec, 03:57 pm
It's been 25 days the item is picked but refund not processed your [censored]ing process and cheating customers... Posting this now on all social handles and filling a complaint for money not refunded by you bast****
You06 Dec, 03:58 pm
1299/- rs not refunded... Yet it's been more then 25 days...
You08 Dec, 09:20 am
It been now 27 days still the refund is not processed by you people. I fail to understand as what's going on... Cheating customer and Fraud intent to launder customer's money. I have already posted on social handles and now with be posting still so globally it is understood that Myntra's mismanagement and intent to cheat customer's is clearly seen... @_amar_n @nanditasinha @MyntraCEO are you involved in these fraud or you have directed the company to do launder customers money... with no refund processed...
You08 Dec, 09:20 am
It been now 27 days still the refund is not processed by you people. I fail to understand as what's going on... Cheating customer and Fraud intent to launder customer's money. I have already posted on social handles and now with be posting still so globally it is understood that Myntra's mismanagement and intent to cheat customer's is clearly seen... @_amar_n @nanditasinha @MyntraCEO are you involved in these fraud or you have directed the company to do launder customers money... with no refund processed...
You08 Dec, 09:26 am
@Escalation Desk what is an update for the fake promises given ??
You08 Dec, 10:26 am
@Sanjana @Megha @Siddiqua @Rachel priya @Arbiya Sultana @Anurag Sharma are all escalation desk - case managers sleeping ???? With no update at all for refund since 23rd November - more then 27 days... you had been working internally right with finance department ???? Cheaters and clear fraud intent is seen here... ?????
You08 Dec, 10:26 am
@Sanjana @Megha @Siddiqua @Rachel priya @Arbiya Sultana @Anurag Sharma are all escalation desk - case managers sleeping ???? With no update at all for refund since 23rd November - more then 27 days... you had been working internally right with finance department ???? Cheaters and clear fraud intent is seen here... ?????
You08 Dec, 02:35 pm
@Sanjana @Megha @Siddiqua @Rachel priya @Arbiya Sultana @Anurag Sharma are all escalation desk - case managers sleeping ???? With no update at all for refund since 23rd November - more then 27 days... you had been working internally right with finance department ???? Cheaters and clear fraud intent is seen here... ?????
You08 Dec, 02:35 pm
@Sanjana @Megha @Siddiqua @Rachel priya @Arbiya Sultana @Anurag Sharma are all escalation desk - case managers sleeping ???? With no update at all for refund since 23rd November - more then 27 days... you had been working internally right with finance department ???? Cheaters and clear fraud intent is seen here... ?????
You08 Dec, 02:35 pm
@Escalation Desk what is an update for the fake promises given ??
You08 Dec, 02:36 pm
What pathetic and disappointing service I have ever experienced ... Shame on you people...
You08 Dec, 02:37 pm
Fraud intent to steal customers money...
You08 Dec, 02:37 pm
Fraud intent to steal customers money...
You08 Dec, 02:37 pm
Cheaters & Fraud intent to steal customers money...
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