Myntra.com — roadster men navy blue self design pullover

Address: New Delhi, Delhi

Dear myntra,

This mail is to complain regarding the recent issue i have faced with returning of the low-quality product, which even forcing me to file a legal consumer complaint against your company.

Brief of what happened:

I placed the order on your website on 19th dec 2019 roadster men navy blue self design pullover order number is[protected]-9000003 xl size i ordered it for my brother but the size was too large so requested for exchange the product with l size on 27th dec then i got message from myntra on 02jan as my order is shipped already and it will deliver today but within 5-10 min received message that "we are unable to deliver your order as valet reaches my home i was not at home so he went back with my exchange order" even thought on 2nd jan i was on leave i was at home they send me wrong message i called on customer care where your agents are useless they dont help us i had word with parvinder kaur she said status is undelivered so i have to wait for next delivery message i ask her without my permission how you valet can update that i am not at home she said she cant help it she just registered my complaint under complaint number in[protected] which must be resolved by 08th jan but havent received any resolution or call from myntra till now and she was not sure thet when my order will be delivered then i recoved my order next day. But size was the same with l size tag even but ignored my brother wear it for a few hours when he came back home sweater was tore from self-printed design.

What the hell within a few hours your product get tore you guys are selling a low-quality product it's better that i should buy it from somewhere else i placed return request on 13th jan next day valet came and picked my order but he said without tag they will not return but he will try once if it will not be returned then it will be reshipped to me i ask him that doesn't return me again please return to myntra i don't want it. As i checked online on google i can return the product with or without a tag as will with receipt.

Today i received back my order to me i ask him why u returning me he said mam they rejected it without tag you need to talk customer care only then he left. I called on [protected] and spoke to ashish i explained to him everything that i don't have a tag i didn't know that i have to return its quality will be low i just but to wear it then why would i take care of tag as well he said he can't do anything my returning request is on hold i will get resolution on 21st jan so i have to wait for it i ask him after getting my resolution on 21st jan can i request for return again he said he doesn't know he can't tell anything for this he is not sure i have to wait till 21st jan. I ask him whos is manager available and connect me to him i want to talk to him he said ankur is manager and tell he is putting my call on hold to connect him after 5 min he came back and said manager is busy somewhere else he is arranging call back i ask when will i get call back he said he doesn't know within 24-48 hour. I was so angry i disconnected the call with the statement i am going to email to your senior.

What kind of service you guys giving at the time of exchange there was the same response from your customer care and now this time as well while returning i received the pathetic service from myntra.

Such a pathetic customer service company! It's not about the money it's about quality of product you guys are selling.

I don't want this highly low-quality product i want my money back that it rs.1129.00!