Myntra.com — Sale of Defective Product & not considering for refund / return

Hello I'm Vedavyas U. My wife bought a travel bag from Myntra.com on 17 Nov'22. The product is a safari bag which was delivered defective ( torn out).

I have tried calling Myntra.com and spoken to them 4 times, who are declining the request claiming that product was delivered properly after QA certification.

The product has a 30 day return policy which is not considered. Below are the details on the product.

Order Number : 1220583-[protected]
Order Date : 17 Nov 2022
Amount : 2857INR

Request is to help us take the defective product and replace with a good conditioned product (or) provide a refund. Please look into this and do the needful.

Regards,
Vedavyas
[protected]