Myntra.com — Shoes

Address:	Bengaluru Myntra Designs Pvt Ltd, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068
Website:	www.myntra.com

Hi,

I ordered 3 pairs of shoes from Myntra on 21st October. The items were delivered on 23rd October. On 29th October I raised a request for return for all 3 products as I wasn't satisfied. After the items were picked up, Myntra informed me that the return for the Dorothy Perkins peach colored shoe had been put on hold as there was some tag missing.
Pls note - I did not retain any tags with me at my end.

A Myntra delivery person came to drop the shoe back to me stating that if there was any mistake from Myntra's end, they will resolve it but the shoe has to be given back to me as per policy until the issue is resolved.
Pls note - he returned the wrong pair of shoes to me. Instead of Dorothy Perkins peach loafers, he returned Dorothy Perkins grey loafers.

I have been consistently trying to get in touch with Myntra since then and every time I call, I am told I will receive a call back with a solution but NO CALL HAS COME.

Spoke to Myntra executive Nishma on the 3rd of November. She confirmed I should wait till 9th Nov for a call back with a resolution. No call came. Myntra automatically updated my issue as 'resolved' on the app.

Spoke to Myntra executive Sonia on the 12th of November. She confirmed I should wait till 17th Nov for a call back with a resolution. No call came. Myntra automatically updated my issue as 'resolved' on the app.

Repeat of the above with Myntra executive Megha on 17th November who confirmed a manager will call me
Spoke to manager Gaurav at roughly 4:25pm on 17th who once again repeated the same thing all other executves said.

Spoke to yet another Myntra executive on Nov 20th at 11:15am who confirmed a manager will call to resolve the issue but no call came.

As you can see how many times I have tried getting in touch - with ABSOLUTELY NO RESPONSE FROM MYNTRA.
THERE IS JUST NO WAY OF GETTING IN TOUCH WITH MYNTRA AS THE CALL BACK BUTTON ALWAYS SAYS 'CHAMPIONS ARE BUSY' WHENEVER I HAVE GOTTEN THROUGH, THE EXECUTIVES REFUSE TO GIVE ANY HELP AND KEEP SAYING THERE WILL BE A CALL BACK.