Myntra.com — shoes not being delivered.

Address: Bangalore, Karnataka, 560076

Puma men black tsugi jun colorshift shoes, size 8 was
Ordered on 11th oct
And says item packed for dispatch on 12th
The product was supposed to reach me on the 17th october as myntra has promised but it did not. I raised a complaint in myntra custom care helpline but they just sent me a mail saying il get further details in 48 hrs. Which i havent. Its been over a week and theres nothing been done about this by mytra. I have already paid for the product.