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Myntra.com — SINGLE Denim jacket/Return request on hold

I have ordered a SINGLE Denim jacket for me and I have got a damaged piece which was delivered on 20/10/2020.I have opted for return policy on 20/10/2020, the executive comes to my place on 21/10/2020 and says that he kept my status on hold. When i contact Myntra customer service representative and tell about this issue they said the product was shipped to you in a proper and intact condition and they rejected my request.
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