| Address: Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068 |
I had ordered a pair of high heels from BATA, which was delivered on February 22, 2022. I always wear a size 6, which ordered here as well. I found that the size was too large (which made me suspect mislabeling). I attempted to return it. Now, I had only worn it to check for the size, and the label was intact. It was also dusty when it arrived. When the agent came to pick it up, he mentioned that the heels were dirty, implying that I had used them. Further, I got a message stating that the quality check had failed, and the refund was on hold. I tried talking to a couple of executives under customer service, and they mentioned that they would check it. I have attached the message provided by the first executive. I tried again and talked to the second executive, who mentioned that there would be a reevaluation. However, the heels were returned to me today, without any resolution, and the issues have apparently been "resolved (please see image)." Myntra maintains that the heels are used. However, the heels were too large for me, and the tag was intact. There was no way for me to be able to wear the heels. This has deeply saddened me, as I believed Myntra to be a reputable company. I have ordered items from Amazon, and never have I faced such a problem. I checked previous complaints, and failing of quality checks appears to be a recurring issue. I would like to request for a full refund, and would like to request Myntra to stop scamming people. If there is no resolution, I plan to lodge a formal complaint in court.
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