Myntra.com — Swarovski Ring : Empty ring box delivered

Website: myntra.com

Order Id : 1198868 [protected] IN[protected] : I ordered a Swarovski Ring from MYNTRA online and paid Rs 6503 via card when placing the order. On 17th of March, we got a parcel delivered at our home and when my dad opened the parcel, the box was empty. There was no ring in the box. The packaging was cut and was taped with an express tape, We reported to Myntra same day & provided pictures of packaging and empty box. They said they will review and get back to us. After follow ups, they called us back saying they cant help us any further, They did the quality check before sending the package. They simply marked the complaint resolved, I have now reopened my complaint twice and they still do not agree to refund my Payment. So I have paid for something that I never received. Please assist,