Myntra.com — Theft committed

I issued a return of a product sent to me which did not match with the product picture on the Myntra app. Shadow fax picked the Product on 30th Nov between 11am to 12noon. The shadow fax agent said since it's a mismatch of Product he has to show to his head authority hence once he reaches back to his office he will update. Later I got a call from shadow kolkata saying that I must choose another option such as ''quality issue'' over ''wrong Product'' to get a successful update of return. I listened to the instructions and placed another exchange, this time I chose ''quality issue''. I spoke to the shadow fax person and he said he will re-update the return done successfully. But later in the evening I got ''return failed'' update instead. I tried reaching Myntra over 20 times but they kept telling to me wait. Just now they closed the issue by stating they didn't recieve the Product and hence can't do refund. Now I neither have the wrong Product nor my money. Shadow fax kolkata has the Product and Myntra has the money. It's a theft! Myntra is scamming.