Myntra.com — They delivered damaged product now they are rejecting my return request

I have order one ziva suit from myntraOrder ID # 1216861 [protected] and paid fully
Dear SBI User, your A/c XXXX-debited by Rs1319.0 on 05Oct22 transfer to Myntra Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI
But I have mistakenly ordered xl instead of Medium. They delivered XL on 13th October and I requested for medium one on same day then they delivered the same on 13th but the dupatta was damaged this time so I called myntra helpline and they told me to not raise a new request as they are looking into it. I did the same but then after waiting I requested for return on 18th october
Confirmed: Hi Raj Rani, your return request for Ziva Fashion Kurta Sets has been successfully placed. We expect to pick this up on or before Sun, 23 Oct. - Team Myntra.
But now they told me
We regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check.
Dear Kanika,

I understand that you wished to return the product "Ziva Fashion Women Maroon Ethnic Motifs Embroidered Panelled Kurta with Palazzo & Dupatta" against order number[protected]-0046003, however, our style delivery agent could not pick up the product as it did not pass the quality check and was found to be defective.

Please accept my apologies for the inconvenience caused.

To check if this happened during shipping, I looked into the details and see that this product was served from the fresh lot and there was no defect reported during the quality check. A damaged product becomes non-sellable for Myntra and since this was a fresh product, I regret to inform you that we would not be able to accept the request at this point.

It is never our endeavor to hassle our genuine and loyal customers, however in situations like these, to avoid platform abuse, we rely on information best available to us. If you feel, we have missed any details while taking the decision, feel free to share that with us by replying to this message.

We regret any inconvenience and appreciate your understanding.

Regards,
Bidisha | Myntra
Everything You Need To Look Good

Issue IN[protected] has been marked as closed by customer support.

After that I am receiving message on 27th
Out for pickup: Your Ziva Fashion Kurta Sets is expected to be picked up today by our partner (Phone Number: [protected]; Pin: [protected] if prompted). Please keep it ready in an unsealed packet. - Team Myntra.
So I returned the product
Picked Up: Your return request for Ziva Fashion Kurta Sets has been picked up successfully. We'll let you know the refund details shortly. - Team Myntra.

Then I checked today on 28th my return request is rejected and they have taken the item back too. I am now empty handed.
I should have requested for return first instead of taking help from myntra helpline as they have taken advantage of me
I am attaching all screenshots
Thanks