Myntra.com — Tommy Hilfiger white women T strap flats

I had ordered the item on 17th July 2022 and i recieved it on 21st July 2022. On opening the package saw that the base of the flats was scuffed and as they were expensive flats, I decided to return them immediately and had placed return request the very day. The delivery person came and checked all the tags before taking it. The next day i checked the return status for refund only to find that they have put my return on hold citing that tags for the item are missing and later on 23rd July the status showed that my return has been rejected. What kind of fraud is this. I didn't even use the sandals not even once neither did i touch the tags or label. What kind of fraud has myntra started