Myntra.com — unable to return the product for the order

Address: Hyderabad, Telangana, 500008

Hi,

I have ordered#[protected]-9769901, 2 shoes from Myntra and one of them is not fitting my proper size. I was confident about the size so I availed for the card discount for both the products. Unfortunately, the ELLE product is not matching my size which is for the amount of Rs.2062.49 and I need the size smaller than that but the option of availing the smaller size is not there. The brand has the smallest size of 36 and I ordered the same but it's not fitting me.

Now, as I have availed the card discount, I have no option to return the item instead, I can exchange but an exchange will not help me as the smallest size is 36 but I need smaller than that.

I do understand that being first time user, I shouldn't have trusted your offering policy and bought the product from myntra. I called customer service and spoke with Narendra(supervisor) but it was of no help at all as he just provided me ""SORRY"" . HE HAS NO RESOLUTION TO AS "WHAT SHALL I DO WITH THIS PRODUCT WHICH IS OF NO USE".

Being a first time customer to Myntra, I am really very upset with your service. Kindly provide a one time exception and help me return the product and exchange it with some other shoes. I am ready to bear the discount that I availed and infact, if you want to deduct the little amount, even I am OK with that as well.

Kindly provide me a resolution for my concern so that my trust can be regained on your service for future shopping.

Looking forward to a positive resolution.