Myntra.com — unable to use myntra credit after adding gift voucher and add cash

Address: Myntra Designs Pvt Ltd AKR Tech Park-B Block Krishna Reddy Industrial Area 7th Mile,Kudlu Gate Bangalore- 560068

I have added a gift voucher worth rs. 500/- and cash rs. 785/- to place an order. While trying to pay by using myntra credit it is asking for otp sent on my email id to complete the transaction, but i am not getting any otp neither in my email nor in my mobile. I have been facing this issue since march 2020 and have raised several complaints (The latest complaint id - in[protected]) and also applied all the process as suggested by the customer support team, but all complaints have been closed by the customer support team without fixing my issue. Now the prices of the items have increased and i have to pay more to buy them after *hrs, for which they said my gift card is wasted and that they cannot do anything. I either need those * products with that myntra credit or i need a full refund of the amount so that i can pay it to slice pay. I wish that my consumer complaint will get resolved soon.