Myntra.com — unresponsive pick up guys

Address: ramtekdi hadapsar, Pune, Maharashtra, 411013

Website: myntra.com

I placed order but due to fitting issue i placed the return request then i got message & mail as well that is order will be pick up by 2nd jan 2020 but no one were calling & at the end of the day i got message like pick up failed because you requested for rescheduled while i didn't requested. Again i got message on 3rd jan 2020 morning that is order will be pick up by today but no one is called while i tried several times no one responding. Then i got message around 3 pm that is pick up failed coz you requested to reschedule.
So are they going to pick up the order or not???.