Myntra.com — VIP Trolley not getting picked up

Hi Myntra Team,
I had purchased a VIP trolley and it got delivered on 13th September 2022. Next day, I got a message and phone no of the pickup agent that the order will get picked up. I tried calling the agent entire day and he did not show up. I got message that the return got failed. I then filed a complaint - IN[protected]. They assured me that the issue will get resolved by 19th. I got a message today that my order will get picked up. Today also no one came and i got message that my pickup failed. No one called and came to pickup and it gets failed because no one takes my order. My order no[protected]-0259403.
Attaching the screenshot below.
Please help.
Regards,
Shweta.