Myntra.com — Wrong and old item was delivered

Hi,

I have ordered Hush Puppies (Men White Synthetic Regular Height Sneakers) worth: 3149 rs which was delivered on 14 Dec but instead of getting the correct product i got old dirty different shoes ( used one) .

I raised exchange request multiple time but every time delivery denied accepting the exchange with the reason - item is different i can't accept (That's why i am exchanging) .

From that day i have raised 6 tickets, talked to customer care more than 10 times, escalated issue to supervisor but no result at all .
This is very frustrating to call customer care every day and explain the same issue, request them .

Below is the list of some of tickets raised by me ( i have long list )

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