Myntra.com — Wrong product delivered, now not accepting the return

I have ordered Red Chief white shirt from Myntra, but to my disappointment and shock I received an inferior quality wrong product from different brand. Now when I tried to contact Myntra about it for the return, they refused to accept it claiming that this was not the product which was delivered, and asked for the "Red chief " shirt in the return which was never delivered to me.

Now, when I escalated the matter, Myntra team shamelessly without even checking with their operations teams put the blame on me that I am returning the wrong product. Thus I felt cheated and the blame put on by Myntra team has caused mental agony to me as it doubted my integrity.

The product which was delivered to me seems to be tampered with, the company claims that the product was delivered directly from the "Red Chief" company, however the invoice is in the name of different vendor i.e. Leayan Global (P) Ltd.

Details of the order:

Order ID: 122144890228360705403
Product Ordered: Red Chief Slim white Shirt
Registered number: [protected]
Order received: DL Fashion embroidered shirt of ladies/children