Myntra.com — wrong product delivered under sale

Address:

411016

Worst experience of online shopping on myntra..
I had ordered hrx brand jeans on 1st march 2019 from myntra sale. On 2nd march, i received the package but the product delivered was jeans of some other cheap brand. I raised an exchange request where i selected that wrong product has been delivered, explained the issue in comments. Next day, 3rd march, the delivery boy comes with right product and when i handed him the wrong product, he denied to given me the package saying – this is exchange order so he needs hrx jeans in exchange of hrx. He told me to raise a complaint and get approval email that will be sent to me as well as them. I did that and i received an approval email from myntra on 4th march. I thought now i’ll get the right product and issue resolved. But it was start of frustrating whole week. The delivery person from myntra logistics is denying that they didn’t get any approval email so they won’t provide me the package. Everyday morning, i get the message the product is out for delivery, delivery boy comes to my place, i show them the print out of approval email, delivery person denies that they don’t have such approval email and takes the product back.
I raised a new complaint again on 6th march, the customer care person said this complaint would take max. 72hrs to resolve. The problem is not yet resolved. Today after 72hrs, i again called to customer care now the customer care person says this complaint would take max. 48hrs. How much time does it take to forward an email to your own delivery company myntra logistics? You can send me approval email in a day but can’t do that with your own delivery company. Why do you need 72 + 48hrs? If a person is calling you every day, if an exchange order is taking more than a week, this should be a critical of high priority issue for you. There is no escalation or fast track resolution. I am not sure if this problem is ever going to be solved. I don’t trust myntra, myntra logistics. This seems to like frustrate a person to such level so that he/she will stop calling customer care and keep the wrong cheap product.