Myntra.com — wrong product received and not taking back

Address: Pune, Maharashtra, 411014

Hi,

I bought a jacket from Myntra on Nov 29th which was a wrong product. it didn't match the colour and the design. I raised a return request, next day Myntra representative came and reject the return as the product didn't match the image. He asked to contact Myntra support and take the approval and next day the problem will be resolved.

As I was asked, I contacted Myntra helpdesk and had the complained registered. They asked me the image of the product and Tax invoice, I sent them immediately. To this date, I have not received any update so far, I've been calling Myntra everyday and they ask me to wait for 24 hrs, everytime I reach out to them.

Please help me out here. The jacked is as it was received.